Retail Logistics, Supply ChainMake sure information systems, distribution networks, and transportation capabilities work together seamlessly.Perry Belcastro Senior Vice President, Fulfillment ServicesSaddle Creek Logistics ServicesLeverage artificial intelligence to identify key drivers causing returns/claims. This can provide insights that can be used to optimize delivery, reduce volume, and provide critical information to engineering to improve products.Tom Maher Senior Vice President Dell EMC, Global ServicesAim for transparency in all key touchpoints, such as return status and pricing. Give customers as much information as possible.Eric Sabo Head of Business Development and PartnershipsBoxzooka Invest in boxes designed to comply with shipping regulations without requiring extra fillers and that arrive preassembled and prelabeled. Bill Barger Sr. Packaging Product Manager LabelmasterMake it simple for customers by providing packaging, shipping labels, and free shipping. Work closely with your delivery partners to understand associated costs.Brian Broadhurst Vice President Transportation Solutions Spend Management ExpertsImplement a logistics system that verifies and tracks deliveries for a streamlined process.Pete Zimmerman North American SoftwareSales Manager VAIEnsure the quality of the items currently in high return are reviewed. Pay attention to the common return reasons, then continue down the line for each item. Have a team member review the product description and photos to make sure they are accurate. If the product does not work as described then it should be reevaluated for continued sale.Steven PlattLogistics and Supply Chain ProfessionalPerform quality assurance checks for every product before it gets to outbound.Shina OladejiSupply Chain SpecialistTransport Services LimitedHave a great answer to a good question?Be sure to participate next month. We want to know:What immediate supply chain adjustments should brick-and-mortar retailers make to compete with Amazon?We'll publish some answers. Tell us at email@example.com or tweet us @ILMagazine #ILgoodquestion
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