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Case sharing about How to Handle the Rejection of Goods?!
First, calm down. Contact your client and ask him what exactly is wrong. Next, see how serious his problem is. Meanwhile, contact your forwarder and their local agent to arrange the goods properly. If the customer clearly wants to abandon the goods, there are three options:
1. Find another British buyer to resell;
2. If you fail to find buyers for the moment, don't argue with the receiver; instead, let him make a jettison statement (most countries return all need the port of destination and consignee jettison statement). Arrange the return, and the goods can be returned to Hong Kong or a bonded warehouse. After finding another client, just send the goods out again. In such condition, you don't need to pay tax, simple procedures for minimizing the loss;
3. Abandon the goods, pay off the cost, and let the customs at the destination port arrange destruction or auction, which is the worst plan;
Another point needs to be paid attention to is: the British destination port demurrage fee is very expensive, so you need to deal with it as soon as possible. In the future, you need to ask a certain proportion deposit for goods to prevent temporary changes from guests. Few companies have so much energy to go through international litigation!
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