Amazon's 3 FBA minor issues are eating your hard-earned
More and more Amazon sellers are beginning to use FBA first-line delivery, especially when promoting new products to ensure FBA delivery, so that buyers are more convenient, and they are more willing to place orders, which has many advantages for increasing sales and grabbing shopping carts.
More and more Amazon sellers are beginning to use FBA first-line delivery, especially when promoting new products to ensure FBA delivery, so that buyers are more convenient, and they are more willing to place orders, which has many advantages for increasing sales and grabbing shopping carts. Although there are many benefits of issuing FBA, the huge order volume of Amazon platform makes FBA inevitably make mistakes. These imperceptible errors will directly harm your interests, especially in peak seasons, when there are too many orders to take care of these small problems. When encountering the following three common FBA problems, you should pay attention to whether Amazon has refunded you according to the refund process.
1. The buyer's return is not included in the inventory. Since Amazon's return policy allows customers to receive a refund before receiving the returned product, you need to pay special attention to the customer's return. Go to 'Seller Central' and view 'Return Report'. Here you can see the detailed reason and return status of each return order from your store customer. In most cases, the product returned by the customer is in good condition and suitable for you to sell again. At this time, your return report will show that the 'Unit Returned to Inventory' product has been returned to inventory. Sometimes because of the large number of returned products, the Amazon FBA header shows that the products that have been returned to inventory are not actually in your inventory. At this time, you need to apply to Amazon for review. The review process for this type of issue is very complicated, and it takes a long time to complete the return or refund to you.
2. The buyer does not return the product. The buyer will return the product when applying for return, but sometimes forget to return the product. If this happens, Amazon needs to ask customers to charge for the product and refund it to you. Sometimes, Amazon did not fully track the entire processing process, resulting in customers not returning the items. In this case, you have the right to request a refund from Amazon.
3. Commodity damage or loss The damage or loss caused by FBA delivery includes the following situations: The product is damaged in the FBA warehouse. The FBA warehouse center has declared the lost product. The product is lost in the FBA warehouse for more than 30 days and the product is damaged during delivery. Lost Amazon cooperative operator lost during transportation to the warehouse. If the above situation occurs, the refund manager will track the seller's account to ensure the refund. In some cases, such as the loss of shipment inventory, the seller needs to apply for a claim and follow up. In the above situation, pay attention to ensure that you get a refund.
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