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Amazon FBA charges indiscriminately, how does the seller make a claim?

by:VIPUTRANS     2020-01-20
FBA is very important. Sellers can store goods in Amazon warehouse and provide orders distribution and customer service to sellers, thus simplifying the burden on sellers and making the seller's business run more efficiently. However, because Amazon has a huge business volume, some mistakes are inevitable, and long-term accumulation will lead to huge losses for sellers. For Amazon sellers, FBA is very important. Sellers can store goods in Amazon warehouses and provide orders distribution and customer service to sellers, thus simplifying the burden on sellers, make the seller's business run more efficiently. However, because Amazon has a huge business volume, some mistakes are inevitable, and long-term accumulation will lead to huge losses for sellers. Head logistics. What errors can be reasonably claimed by jpg Amazon? The details are as follows: 1. Destroy the product without the seller's request or permission. 2. The amount returned to the customer exceeds the amount they paid. 3. The volume and weight fee of the product is overcharged. 4. The product was lost or damaged in Amazon's warehouse and did not receive compensation. 5. When replacing the goods, Amazon sent a replacement to the customer, but the goods that had already been sent were not recovered. 6. Amazon claimed to have compensated you for the loss of return, but it did not. These situations sound a bit incredible, but they all happened. Once these mistakes are repeated, your loss will be more than a few dollars. So how did the seller find these mistakes of Amazon FBA and how did he ask Amazon for compensation? 1. Economic cost Type-- By yourself, Amazon's mistakes are usually very hidden and difficult to find at a glance. Sellers need to export data reports to the seller center for cross-comparison. You also need to know Amazon's reports and the links between them. In general, although it is the most cost-effective to come by yourself, this job requires the seller to have certain data processing capabilities. If you are tired of Excel and formulas and are not very careful, once you make mistakes, the report you spend hours writing will be rejected by Amazon. 2, half-handed type-- Using a virtual assistant, the second option is to hire a virtual assistant to outsource your tasks, from report downloading to cross-comparison analysis and claims. The biggest advantage of this choice is that you don't need to do it yourself. The virtual assistant will help you analyze the report and obtain the data related to the claim. All these repetitive tasks are done by the virtual assistant. The disadvantage is that you need to pay a certain cost, and the virtual assistant must know under what circumstances Amazon FBA made the mistake and how to claim compensation from Amazon in a proper and appropriate way. If they don't understand, you will have to train them in all aspects, and because of the accuracy requirements of the task, training cannot be done hastily. In addition, some sellers are not willing to give the permissions of the seller account to the virtual assistant. In general, it is very cost-effective to find a virtual assistant to help, but for sellers who do not want to disclose the seller's account information, there may be other options--Automation tools. 3, full hand type-- Using the claim service tool FBA automatic claim service is the easiest way for sellers to get Amazon compensation, but the cost is also the highest. The service in this area is divided into many points, and the requirements are different. The claim is operated by yourself. Usually you can authorize them to visit your Amazon report, then hand it over to them to calculate the amount Amazon needs to return to you, and then claim for it yourself. You can also be the shopkeeper and give them all the processes. This mainly depends on your economic situation and how much money or time you are willing to spend. What tools can sellers use to ask for FBA refunds? (1) Refunds Manager refunds Manager in 2012 launched Amazon seller can with it claim All amount of refund small to a few dollars big to the number of 100,000 dollars. Refunds Manager is very easy to use. Refunds Manager will automatically help sellers find errors and omissions in Amazon FBA and submit claims. Sellers do not have to intervene at all. You only need to register to enter your Amazon MWS account in Refunds Manager and authorize Refunds Manager, after which the tool can automatically download relevant reports from your account for analysis. You can go to the Refunds Manager website to learn about the progress of each case. Every time the Refunds Manager makes a claim, it will provide a case number for you to check at any time. For product loss claims, the Refunds Manager's processing cycle is 30 days, and other claims need to wait at least 45 days. For a refund of 30 days waiting for lost goods, the manager and other Amazon repayment certificates for at least 45 days. In addition, Refunds Manager only focuses on claims items that Amazon and sellers have not found. For successful claims, Refunds Manager will charge a 25% commission. 2. Seller Locker Seller Locker was launched in 2017. It is a new tool for price comparison. The operation mode of Seller Locker is similar to that of Refunds Manager. You only need to provide your own mws api Authentication information, so that it can download your data report. After the report is downloaded, Seller Locker will provide you with some other series of related and practical tools. It is worth noting that Seller Locker is not responsible for the claim appeal part. This part of the Seller needs to handle it by itself, but Seller Locker will continue to pay attention to the specific situation after your claim application is submitted, let you know the claim situation of the whole case. There is also a tool called Pick and Pack Fee Manager in Seller Locker, which will help you find out whether Amazon has overcharged the volume and weight of orders. In addition, Seller Locker also provides sellers with a free and accurate FBA fee calculator to help you understand your expenses. In terms of fees, Seller Locker charges a 25% refund commission for successful claims. 3. AMZRefund AMZRefund is very professional, and its operation mode is different from that of Refunds Manager and Seller Locker.
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