Every company is divided into separate departments to keep things running smoothly and to bring order to everyday business. One of the most important departments in your business is the shipping department. While other departments are vital, it is this department that will prepare goods for shipment to the customers.
1. Identifying the product. The first thing that a shipping employee should do is make sure that the product is what the customer ordered. Things should be correct on the packing label and there should be no questions as to the address or name. If this is an international shipment, make sure that the address is written correctly for the foreign country. The product needs to be in line with any regulations of foreign countries.
2. Box or bag the product. Every company has their own way of shipping things. Most importantly, the item should be secure, particularly if it is breakable in any way. Sometimes customers have certain requests on the order form. Make certain that there are not any special instructions before taping the box closed or sealing the bag. Clothing is often bagged, which is okay, as long as it is sealed securely in case of water exposure. Taping or sealing the package completely will help prevent damage to the package as it is shipped.
3. Label the package. Be sure that the information is correct on the label. Also, put any special instructions on the package for the shippers. This might include keeping the package on a certain side, fragile items or perishable items. Make certain to use the shipping method requested by the customer. Express shipping, ground shipping, air shipping and cargo shipping are some of the ways that items can be sent. Some packages will be domestic while others will be international. Labels should be easy to understand and readily accessible.
4. Be ready for the shipping company. It is the responsibility of the shipping department to have things ready for pickup when the shipping company arrives. As the owner of the company, it is your responsibility to hire a shipping company that will deliver your company's good into the hands of your customers. Take the time to find a company that will give you the service and pricing you deserve.
5. Wait for feedback. Your customers will let you know if there is a problem. Someone with patience and knowledge should handle customer complaints and questions. Give your customers the answers they need so they will continue to shop at your business.
Shipping departments come in all shapes and sizes. The larger the company, the larger the shipping department must be. Every shipping department should have a department leader who is responsible for the other workers in the department. Every worker should have complete understanding of his or her responsibilities. Taking orders, processing payments, reviewing inventory, and preparing items for shipping - it's all necessary. Take time to get your items processed correctly and shipped out so that you can continue to enjoy the benefits of a well-run, organized business.
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